Frequently Asked Questions
Tel: 1.519.951.9181 Hours: Monday-Friday 8:30am to 5:30pm, Saturday By Appointment
1. What is your product guarantee?
Middy Embroidery provides you with the highest quality item embroidered/monogrammed with care and expertise. If you should have any questions or comments please call or email at the information below. All products are non-returnable.
2. Is all monogramming/embroidery done on the premises?
Yes, all items are embroidered in our London, Ontario location.
3. Do you embroider company logos?
Yes, any text can embroidered as long it will fit on the product? Company logos can be digitized with authorization.
4. What does the price include?
Our prices include monograms or embroidery. Each design added to a product has a $5 charge.
5. What are my payment options?
Middy Embroidery accepts Paypal, cash and credit card. However embroidery will not start until payment is received.
6. How long will it take for my order to arrive?
Each product is custom made to order. Expect your item to arrive 7-14 from order date. An email will notify you of arrival date and order info. Rush service is available; please contact us for more information. We ship to Canada and US customers.
7. Do you charge sales tax?
Middy Embroidery will charge sales tax to Canadian customers.